In this Modern MSP video, BitTitan partners discuss how recurring revenue is a powerful step in rethinking how you deliver value to customers and grow your business.

Watch the video or read our favorite quotes below!

Aaron Guilmette, Microsoft:

That’s the first part of the revenue stream, is getting somebody used to always paying for services. Once you have a customer that is always paying for services, they need an extra level of support.

Martin Saunders, Claranet:

The next moving point on from there is the managed service piece. Once you’ve done the migration, you then start to look after them.

Chris McVeen, Bishop Technologies:

Package the right solutions together that offer the right value, that it can be repetitive.

Loryan Strant, Generation-e:

They need to be offering advisory, consultancy services; they need be more aligned with the business, not just what storage the company needs, or email, or remote access.

Michelle Markham, Microsoft:

You need to think about the customer lifetime value and how you’re making ongoing revenue streams.

Stefan Rosenlund, Zitcom A/S:

Even though we have AWS and Azure and all the other hyper-scalers, you still need to wrap managed services around that and you need to do it in fairly automated way to be successful and to stay profitable.

Steve Dawson, ONGC Systems:

At the end of the day, if you can provide the scenario and do it quickly, effectively, repeatably, you’re going to be able to come to market and put a dent in it–a big dent in it.

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