Customer Satisfaction Is Not Customer Loyalty: Why It Matters If your customers are happy, it doesn’t matter whether you use the term customer satisfaction or customer loyalty to explain how they feel about your company, right? Not necessarily. These terms are often...
We Asked Our Developers: What Work Annoys You? At BitTitan, if you ask one of our developers how long it will take to fix something, a popular answer is “two hours or six days.” It’s harder to convey in text than through voice, but rest assured there’s a dash of...
The Five Stages Of VAR Grief It is traumatic to lose what once was, a loved one, a cherished pet or that great pair of blue jeans. It’s an undesired change in our lives. Many VARs, IT Solution Providers (ITSPs) and Managed Service Providers (MSPs) are grappling with...
Double the Size of Your Office 365 Migration Projects Don’t leave money on the table. Many BitTitan Partners have increased their profit margins by upselling OneDrive to their Office 365 customers. If you migrate email without even offering to move...
Hybrid VAR – Don’t Overreact, But … The increasing demand for cloud services is forcing value-added resellers (VARs) and solution providers to assess their current business models and the services they provide to their clientele. Many times, that leads to talk of...
Why Modern MSPs Must Think and Act Like SaaS ISVs: Three Reasons Does a modern MSP have to think like a SaaS ISV? Modern MSPs are almost never SaaS ISVs! How does/must a SaaS ISV think?
