Why Recurring Revenue Profitability Relies On New Business In a recent article, cloud and tech guru Todd Hussey explained the importance of understanding the Cost of Customer Acquisition (COC) when growing your IT services business in the next era of the cloud. As...
How Small Businesses Think About the Cloud While many IT services providers and their customers – particularly small businesses – are seeing the value of the cloud, some are holding out for a variety of reasons. Some of the common reasons I hear from...
Winning New Business: Understanding Cost of Customer Acquisition As businesspeople, we are all familiar with the age-old concept that acquiring new customers is many times more expensive than retaining existing customers (by some reports five to seven times more...
Five Steps to Cloud Adoption Are you a trusted advisor to your customers? (You might have heard that it’s one of the hallmarks of a Modern MSP). Being a trusted advisor is about more than giving advice—it’s about knowing your customer and what they’re going through....
MSPs Discuss Automation Beyond the Office Automation. At work it helps you stay organized, allows for more productivity and gives you more time to interact and build relationships with your customers. Basically, automation allows you to work smarter not harder which...
Video: How IT Automation Enriches Our Lives The automation of certain IT processes not only makes the clients’ lives easier, it also benefits IT professionals. There are many things that could get tedious, but we have IT automation to thank for certain processes...
