MSPs share: What is a Modern MSP? There’s a constant shift in what it means to be a managed service provider (or a modern MSP). That’s understandable: customers’ needs are shifting, and you need to shift with them. Ideally, though, you are ahead of the game and can...
Bits & Bytes
The BitTitan Blog for Service Providers
16 Simple Steps for MSPs to Create a 24/7 Help Desk
16 Simple Steps for MSPs to Create a 24/7 Help Desk The Value of 24/7 Help Desk So, you want to provide 24/7 help desk support to your customers? You’re not alone. Offering help desk for your customers and their end-users allows you to differentiate yourself from...
File Server to OneDrive for Business Migration
File Server to OneDrive for Business Migration OneDrive for Business is gaining recognition and traction among SMBs and enterprises. In particular, replacing user home drives, commonly stored on on-premises file shares, with OneDrive is becoming a common request to...
BitTitan: Removing Barriers to the Cloud
BitTitan: Removing Barriers to the Cloud Cost and speed are two of the biggest barriers for moving to the cloud. And because more and more businesses are deciding to make the move -- an estimated 91% will have done so by 2017 -- more cloud services are emerging to (in...