Bits & Bytes

MSPs share: What is a Modern MSP? There’s a constant shift in what it means to be a managed service provider (or a modern MSP). That’s understandable: customers’ needs are shifting, and you need to shift with them. Ideally, though, you are ahead of the game and can...

The Key To IT Upsell Conversations If you follow our blog, you may have noticed a theme of upselling/cross-selling how-tos and best practices lately. That’s because the upsell conversation with customers is one that’s tricky for many people—especially for IT...

A Dev’s Perspective on Automation At BitTitan, we develop products to automate the businesses of our partners, and automation is an equal and hugely important tool for me in my work as a lead software design engineer at BitTitan. Working at a company that has grown as...

Part 1: Sink, Swim Or Steer The Course Of The Cloud This is part 1 of a 2-part blog series. Be sure to check back tomorrow for part 2! A recent Redmond Channel Partners article “Does the Cloud Doom Microsoft MSPs?” discussed overwrought concerns about the business of...

16 Simple Steps for MSPs to Create a 24/7 Help Desk The Value of 24/7 Help Desk So, you want to provide 24/7 help desk support to your customers?  You’re not alone. Offering help desk for your customers and their end-users allows you to differentiate yourself from...

Tips and Tools to Help Your Software Troubleshooting and Debugging: Part 3 of 3 This post is the final in my three-part series about tools for debugging. Before diving in, be sure to read Part 1 and Part 2. For today I'm going to discuss two tools: one is very easy to...

Migrating to Office 2016: Autodiscover As you may have heard, Microsoft released Office 2016 a few weeks ago into general availability, so now the primary supported version of the Office suite is the 2016 version. (This is likely the last version to use a year as its...

Tips & Tools For Software Troubleshooting and Debugging: Part 1 of 3 As a Site Reliability Engineer for the SWAT team at BitTitan, my daily life consists of working on escalations coming from the Product Group or Support Team. I’m responsible for making sure...

Time to Migrate from Exchange 2007 Now is the ideal time to migrate from Exchange 2007—and many of our Partners know it. We are seeing a very large number of migration projects from Exchange Server 2007. Typical Destination platforms include later versions of...

Tips & Tools For Software Troubleshooting and Debugging: Part 2 of 3 This post is the next in my series about Tips & Tools for debugging—read my first post here. At BitTitan, we log billions events a day, and we migrate millions of users. The scale is massive....