Bits & Bytes

"Be different: Bundle Like a Boss" Last week, we looked at MSP Persona #2: Established as a Modern MSP. This week, we're focusing on Hosting and Large Service Providers looking to differentiate their business and streamline their processes.

We're not just about migrations anymore. In fact, we haven’t been for some time. We’re all about helping our partners become Modern MSPs with the best tools, information, and support we can give them. Microsoft recently wrote: BitTitan understood long ago that...

What Kind of MSP Are You? (Part 1) Knowing where to start can be just as difficult as knowing where to go. We’re constantly trying to become better at what we do and how we do it. For an MSP looking for new ways to add value to its business, there are challenges at...

Happy Halloween! Or is it? We share a lot of success stories here. We love to focus on new ideas that help MSPs and bring them to life. But great ideas solve problems and we've heard a lot of scary stories that pointed us to problems faced by the IT community.

The cloud has brought about a new era for selling IT services, and it asks a lot of providers. Say it with me: caveat venditor. Okay, I don’t speak Latin either, but it means "let the seller beware." Gone are the days of caveat emptor—“let the buyer beware”—when...

A ModernMSP is always looking for more sustainable and adaptive solutions that can transform their business. Don’t get stuck in the past by simply reselling. Learn how to attach managed services that will build long term relationships with your customers.

MVP to MVP: Talking Cloud Adoption (Part 1: Onboarding) I had a great conversation with Raphael Köllner, a Microsoft MVP in Office Servers and Services, Windows Top Insider, MCT and Microsoft Student Partner Evangelist. Raphael is a trainer and speaker in the field of...

How do you mix people and automated processes? You help them work together. For our partners, automation is an opportunity to maximize resources and help more customers. For users, delivering automation streamlines their workflow and lets them get back to business.

While many IT services providers and their customers are seeing the value of the cloud, some small businesses are holding out for a variety of reasons. Some of the common reasons I hear from providers include: