The BitTitan Blog for Service Providers
Automation effects every aspect of your business. It can help bring down the cost of service delivery for your customers. It can help you scale your business. And ultimately, it can help you and your business get to the next level. We sit down with some MSPs to...
In a recent article, cloud and tech guru Todd Hussey explained the importance of understanding the Cost of Customer Acquisition (COC) when growing your IT services business in the next era of the cloud. As cloud adoption rises, more and more providers have set their...
MSPs Discuss Automation Beyond the Office Automation. At work it helps you stay organized, allows for more productivity and gives you more time to interact and build relationships with your customers. Basically, automation allows you to work smarter not harder which...
Automation or automatic control, is the use of various control systems for operating equipment such as machinery, processes in factories, boilers and heat treating ovens, switching on telephone networks, steering and stabilization of ships, aircraft and other...
The cloud. Either you’re already embracing it as an IT consultant or Microsoft partner, or you know you should and haven’t had the time to make a strategy to focus on it. What’s the best approach? Recently we spoke with some of our partners to hear their thoughts on...
Technology is shifting a mile a minute and it’s hard to believe how far we’ve come since the advent of email; Particularly the past 20 years. Petabytes upon petabytes of email are created every day. And those messages need to be stored somewhere. That's where email...
There’s a constant shift in what it means to be a managed service provider (or a modern MSP). That’s understandable: customers’ needs are shifting, and you need to shift with them. Ideally, though, you are ahead of the game and can lead them in the direction that they...
If you follow our blog, you may have noticed a theme of upselling/cross-selling how-tos and best practices lately. That’s because the upsell conversation with customers is one that’s tricky for many people—especially for IT professionals or SIs who a) don’t think it’s...
At BitTitan, we develop products to automate the businesses of our partners, and automation is an equal and hugely important tool for me in my work as a lead software design engineer at BitTitan. Working at a company that has grown as quickly as BitTitan can sometimes...
This is part 1 of a 2-part blog series. Be sure to check back tomorrow for part 2! A recent Redmond Channel Partners article “Does the Cloud Doom Microsoft MSPs?” discussed overwrought concerns about the business of the cloud—including “doom and gloom” predictions for...
