Bits & Bytes

The Value of 24/7 Help Desk So, you want to provide 24/7 help desk support to your customers?  You’re not alone. Offering help desk for your customers and their end-users allows you to differentiate yourself from other MSPs and therefore win more contracts. It also...

This post is the final in my three-part series about tools for debugging. Before diving in, be sure to read Part 1 and Part 2. For today I'm going to discuss two tools: one is very easy to use; the other one is hard to use but extremely powerful. Fiddler

As you may have heard, Microsoft released Office 2016 a few weeks ago into general availability, so now the primary supported version of the Office suite is the 2016 version. (This is likely the last version to use a year as its version number.) As you might expect,...

As a Site Reliability Engineer for the SWAT team at BitTitan, my daily life consists of working on escalations coming from the Product Group or Support Team. I’m responsible for making sure migrations run efficiently and smoothly for millions of users and billions of...

Now is the ideal time to migrate from Exchange 2007—and many of our Partners know it. We are seeing a very large number of migration projects from Exchange Server 2007. Typical Destination platforms include later versions of On-Premises Exchange, such as Exchange 2013...

This post is the next in my series about Tips & Tools for debugging—read my first post here. At BitTitan, we log billions events a day, and we migrate millions of users. The scale is massive. By helping investigate and solve code-based performance issues using...

OneDrive for Business is gaining recognition and traction among SMBs and enterprises. In particular, replacing user home drives, commonly stored on on-premises file shares, with OneDrive is becoming a common request to Office 365 system integrators and MSPs. As our...

Cost and speed are two of the biggest barriers for moving to the cloud. And because more and more businesses are deciding to make the move -- an estimated 91% will have done so by 2017 -- more cloud services are emerging to (in theory) make it a painless and...

Ever sent an email to a tech support alias, and received what felt like a response written by a robot? Even worse, ever felt like that robot doesn't actually give you the help you need? When you contact BitTitan support, you won't have that problem. Our partners can...

Earlier this week, António Vargas wrote a post on his blog about this SMTP error message he encountered while using MigrationWiz: Your migration failed checking source credentials. The SMTP address has no mailbox associated with it. Error: ErrorNonExistentMailbox...