by BitTitan Team | May 24, 2016 | From the Experts
The Key To IT Upsell Conversations If you follow our blog, you may have noticed a theme of upselling/cross-selling how-tos and best practices lately. That’s because the upsell conversation with customers is one that’s tricky for many people—especially for IT...
by BitTitan Team | May 18, 2016 | From the Experts
A Dev’s Perspective on Automation At BitTitan, we develop products to automate the businesses of our partners, and automation is an equal and hugely important tool for me in my work as a lead software design engineer at BitTitan. Working at a company that has grown as...
by BitTitan Team | Apr 27, 2016 | From the Experts
Part 1: Sink, Swim Or Steer The Course Of The Cloud This is part 1 of a 2-part blog series. Be sure to check back tomorrow for part 2! A recent Redmond Channel Partners article “Does the Cloud Doom Microsoft MSPs?” discussed overwrought concerns about the business of...
by BitTitan Team | Feb 17, 2016 | From the Experts
16 Simple Steps for MSPs to Create a 24/7 Help Desk The Value of 24/7 Help Desk So, you want to provide 24/7 help desk support to your customers? You’re not alone. Offering help desk for your customers and their end-users allows you to differentiate yourself from...
by BitTitan Team | Feb 9, 2016 | From the Experts
Tips and Tools to Help Your Software Troubleshooting and Debugging: Part 3 of 3 This post is the final in my three-part series about tools for debugging. Before diving in, be sure to read Part 1 and Part 2. For today I’m going to discuss two tools: one is very...
by BitTitan Team | Jan 28, 2016 | From the Experts
Migrating to Office 2016: Autodiscover As you may have heard, Microsoft released Office 2016 a few weeks ago into general availability, so now the primary supported version of the Office suite is the 2016 version. (This is likely the last version to use a year as its...
