The BitTitan Blog for Service Providers
Recently, Microsoft Partner Sales Executive, Justin Slagle, wrote a great article with a simple message: “You should stop pitching Office 365!” No, Justin has not gone rogue. He is trying to teach his partners a valuable lesson about differentiation. Office 365 has...
This is part 2 of a blog series on the cloud in response to a recent Redmond Channel Partners article. You can read part 1 here! It’s no secret that just about all MSPs were technologists first—before they started their business. Most MSPs are IT providers at heart...
This post is the final in a three-part series about software for debugging. Before diving in, be sure to read Part 1 and Part 2. For today I’m going to discuss two tools: one is very easy to use; the other one is hard to use but extremely powerful. Fiddler
This post is the second in a series about Tips & Tools for debugging—read the first post here. My company logs billions of events a day, and we migrate millions of users. The scale is massive. By helping investigate and solve code-based performance issues using...
The Value of 24/7 Help Desk So, you want to provide 24/7 help desk support to your customers? You’re not alone. Offering help desk for your customers and their end-users allows you to differentiate yourself from other MSPs and therefore win more contracts. It also...
A recent Redmond Channel Partners article “Does the Cloud Doom Microsoft MSPs?” discussed overwrought concerns about the business of the cloud—including “doom and gloom” predictions for MSPs who are heading to the cloud. Well, it’s a little overstated, to say the...
As a Site Reliability Engineer, my daily life consists of working on escalations coming from the Product Group or Support Team. I’m responsible for making sure migrations run efficiently and smoothly for millions of users and billions of items. I love my job—so I’m...
Yesterday, after months of negotiation, software giant Microsoft announced that it will acquire professional social networking site LinkedIn for $6.2B in cash. The acquisition, Microsoft’s largest ever, combines its more than 1.2 billion users of Office and other...
This is part four of a six-part series on marketing essentials for IT Services Providers. Feel free to start with part one. Following the correct process for marketing means having an agreed-upon way of taking leads all the way from awareness to action. This includes...
Since Microsoft released Office 2016, the primary supported version of the Office suite is the 2016 version. (This is likely the last version to use a YEAR as its version number.) As you might expect, this new version means changes that can affect your migrations....
