by BitTitan Team | Jun 21, 2016 | Industry Info
Overcoming SHD (Self Help Desk) in 16 Simple Steps The Value of 24/7 Help Desk So, you want to provide 24/7 help desk support to your customers? You’re not alone. Offering help desk for your customers and their end-users allows you to differentiate yourself from...
by BitTitan Team | Jun 19, 2016 | Industry Info
Part 1: Sink, Swim Or Steer The Course Of The Cloud A recent Redmond Channel Partners article “Does the Cloud Doom Microsoft MSPs?” discussed overwrought concerns about the business of the cloud—including “doom and gloom” predictions for MSPs who are heading to the...
by BitTitan Team | Jun 17, 2016 | Industry Info
The Cure for Your Software Debugging: Part 1 of 3 As a Site Reliability Engineer, my daily life consists of working on escalations coming from the Product Group or Support Team. I’m responsible for making sure migrations run efficiently and smoothly for millions of...
by BitTitan Team | Jun 13, 2016 | Industry Info
Cloud, Meet Network. Play Nice You Guys… Yesterday, after months of negotiation, software giant Microsoft announced that it will acquire professional social networking site LinkedIn for $6.2B in cash. The acquisition, Microsoft’s largest ever, combines its more than...
by Saher Ghattas | Jun 12, 2016 | Industry Info
MSP Marketing Essentials, Part 4: Taking Action on Leads This is part four of a six-part series on marketing essentials for IT Services Providers. Feel free to start with part one. Following the correct process for marketing means having an agreed-upon way of taking...
by BitTitan Team | May 24, 2016 | Industry Info
Migrating to Office 2016: Autodiscover Since Microsoft released Office 2016, the primary supported version of the Office suite is the 2016 version. (This is likely the last version to use a YEAR as its version number.) As you might expect, this new version means...
