by BitTitan Team | Feb 24, 2017 | Industry Info
CX Management: Who’s The Best (Plus Metrics For Success!), Part Two In our first post, I talked about what CX (customer experience) can mean to different people, working on a CX strategy for your business and finally, what building a superior customer experience...
by BitTitan Team | Feb 22, 2017 | Industry Info
Crafting a Recurring-Revenue Sales Plan The right sales plan plays a vital role in achieving sustainable and growing revenue for any business. As an organization transitions to a recurring revenue approach, the right sales compensation program becomes even more...
by BitTitan Team | Feb 22, 2017 | Industry Info
The Gross Profit Challenge What obstacles do value-added resellers, IT solution providers and managed service providers face? The old profit pools are shrinking, and if you’re a leading channel company you are under pressure to sustain your blended gross margin...
by BitTitan Team | Feb 17, 2017 | Industry Info
Customer Satisfaction Is Not Customer Loyalty: Why It Matters If your customers are happy, it doesn’t matter whether you use the term customer satisfaction or customer loyalty to explain how they feel about your company, right? Not necessarily. These terms are often...
by BitTitan Team | Feb 16, 2017 | Industry Info
The Five Stages Of VAR Grief It is traumatic to lose what once was, a loved one, a cherished pet or that great pair of blue jeans. It’s an undesired change in our lives. Many VARs, IT Solution Providers (ITSPs) and Managed Service Providers (MSPs) are grappling with...
by BitTitan Team | Feb 14, 2017 | Industry Info
Hybrid VAR – Don’t Overreact, But … The increasing demand for cloud services is forcing value-added resellers (VARs) and solution providers to assess their current business models and the services they provide to their clientele. Many times, that leads to talk of...
