by BitTitan Team | May 24, 2016 | From the Experts
If you follow our blog, you may have noticed a theme of upselling/cross-selling how-tos and best practices lately. That’s because the upsell conversation with customers is one that’s tricky for many people—especially for IT professionals or SIs who a) don’t think it’s...
by BitTitan Team | May 18, 2016 | From the Experts
At BitTitan, we develop products to automate the businesses of our partners, and automation is an equal and hugely important tool for me in my work as a lead software design engineer at BitTitan. Working at a company that has grown as quickly as BitTitan can sometimes...
by BitTitan Team | Apr 27, 2016 | From the Experts
This is part 1 of a 2-part blog series. Be sure to check back tomorrow for part 2! A recent Redmond Channel Partners article “Does the Cloud Doom Microsoft MSPs?” discussed overwrought concerns about the business of the cloud—including “doom and gloom” predictions for...
by BitTitan Team | Feb 17, 2016 | From the Experts
The Value of 24/7 Help Desk So, you want to provide 24/7 help desk support to your customers? You’re not alone. Offering help desk for your customers and their end-users allows you to differentiate yourself from other MSPs and therefore win more contracts. It also...
by BitTitan Team | Feb 9, 2016 | From the Experts
This post is the final in my three-part series about tools for debugging. Before diving in, be sure to read Part 1 and Part 2. For today I’m going to discuss two tools: one is very easy to use; the other one is hard to use but extremely powerful....
by BitTitan Team | Jan 28, 2016 | From the Experts
As you may have heard, Microsoft released Office 2016 a few weeks ago into general availability, so now the primary supported version of the Office suite is the 2016 version. (This is likely the last version to use a year as its version number.) As you might expect,...
