by BitTitan Team | Aug 3, 2016 | Industry Info
As businesspeople, we are all familiar with the age-old concept that acquiring new customers is many times more expensive than retaining existing customers (by some reports five to seven times more expensive). In a ModernMSP’s business, the value of customer...
by BitTitan Team | Jul 30, 2016 | Industry Info
Are you a trusted advisor to your customers? (You might have heard that it’s one of the hallmarks of a Modern MSP). Being a trusted advisor is about more than giving advice—it’s about knowing your customer and what they’re going through. For example, let’s...
by BitTitan Team | Jul 26, 2016 | Industry Info
It’s one thing to think about the future; it’s another to be living it. Now is the time to start living in it. In a recent blog, Dan Rahko of SBT Partners describes three areas of focus that make a Modern MSP. It’s a formula he calls, the one-percent club because only...
by BitTitan Team | Jul 25, 2016 | Industry Info
If you’re not concerned about your future as an IT services provider, feel free to put your head back in the sand now. For the rest of you, there’s a reality looming that’s becoming clearer every day: Data-driven automation is the future, and it’s in the cloud....
by BitTitan Team | Jul 21, 2016 | Industry Info
A few days ago I posted a blog about being a Modern Managed Services Provider (MSP). In it I gave some insights into what a Modern MSP is (IMHO) and more importantly, its to the SMB. What I’d like to share with you is basically what I do on most days as a modern...
by BitTitan Team | Jul 19, 2016 | Industry Info
Microsoft knows a thing or two about cloud. One of these things is that there is tremendous potential in the cloud that’s only just being realized. Sharp growth in its cloud business helped send the company’s stock soaring this week. It was an indication that cloud is...
