by BitTitan Team | Jun 21, 2016 | Industry Info
The Value of 24/7 Help Desk So, you want to provide 24/7 help desk support to your customers? You’re not alone. Offering help desk for your customers and their end-users allows you to differentiate yourself from other MSPs and therefore win more contracts. It also...
by BitTitan Team | Jun 19, 2016 | Industry Info
A recent Redmond Channel Partners article “Does the Cloud Doom Microsoft MSPs?” discussed overwrought concerns about the business of the cloud—including “doom and gloom” predictions for MSPs who are heading to the cloud. Well, it’s a little overstated, to say the...
by BitTitan Team | Jun 17, 2016 | Industry Info
As a Site Reliability Engineer, my daily life consists of working on escalations coming from the Product Group or Support Team. I’m responsible for making sure migrations run efficiently and smoothly for millions of users and billions of items. I love my job—so I’m...
by BitTitan Team | Jun 13, 2016 | Industry Info
Yesterday, after months of negotiation, software giant Microsoft announced that it will acquire professional social networking site LinkedIn for $6.2B in cash. The acquisition, Microsoft’s largest ever, combines its more than 1.2 billion users of Office and other...
by Saher Ghattas | Jun 12, 2016 | Industry Info
This is part four of a six-part series on marketing essentials for IT Services Providers. Feel free to start with part one. Following the correct process for marketing means having an agreed-upon way of taking leads all the way from awareness to action. This includes...
by BitTitan Team | May 24, 2016 | Industry Info
Since Microsoft released Office 2016, the primary supported version of the Office suite is the 2016 version. (This is likely the last version to use a YEAR as its version number.) As you might expect, this new version means changes that can affect your migrations....
