by BitTitan Team | Feb 24, 2017 | Industry Info
In our first post, I talked about what CX (customer experience) can mean to different people, working on a CX strategy for your business and finally, what building a superior customer experience would look like. Here are the U.S. companies who have managed to nail all...
by BitTitan Team | Feb 22, 2017 | Industry Info
The right sales plan plays a vital role in achieving sustainable and growing revenue for any business. As an organization transitions to a recurring revenue approach, the right sales compensation program becomes even more crucial. The information and views outlined...
by BitTitan Team | Feb 22, 2017 | Industry Info
What obstacles do value-added resellers, IT solution providers and managed service providers face? The old profit pools are shrinking, and if you’re a leading channel company you are under pressure to sustain your blended gross margin objectives. Over the years,...
by BitTitan Team | Feb 17, 2017 | Industry Info
If your customers are happy, it doesn’t matter whether you use the term customer satisfaction or customer loyalty to explain how they feel about your company, right? Not necessarily. These terms are often used interchangeably and they really shouldn’t be. Here’s why....
by BitTitan Team | Feb 16, 2017 | Industry Info
It is traumatic to lose what once was, a loved one, a cherished pet or that great pair of blue jeans. It’s an undesired change in our lives. Many VARs, IT Solution Providers (ITSPs) and Managed Service Providers (MSPs) are grappling with how to deal with the grief of...
by BitTitan Team | Feb 14, 2017 | Industry Info
The increasing demand for cloud services is forcing value-added resellers (VARs) and solution providers to assess their current business models and the services they provide to their clientele. Many times, that leads to talk of becoming a new kind of VAR or a...
